Here at PHA Homes we strive to provide a great service but we know that even with the best intentions, things can sometimes go wrong. We want to hear from you when this happens so we can fix things quickly and learn to improve for the future.
For further information about how to make a complaint and our policy can be found here Complaints policy – revised 2024
PHA Homes takes all complaints seriously and our aim is to learn from any complaint received. All landlords must carry out an annual assessment against the Housing Ombudsman Complaint Handling Code. The Code acts as a guide for residents, setting out what they can and should expect from their landlord when they complain. This is to ensure that complaint handling remains in line with its requirements and that the results are published on PHA Homes website.
This year we have produced a short Report for Residents on Complaints in 2024
You can see our most recent self assessment Complaints self assessment – 2025 along with our Learning From Complaints & Service Improvement Report 2024 and the response from our Board of Management Here
Obviously, we also love it when we hear that things have gone particularly well – so if you have had great service, please do send compliments to us as well at admin@phahomes.co.uk