Here at PHA Homes we strive to provide an excellent service but we know that even with the best intentions, things can sometimes go wrong. We want to hear from you when this happens so we can fix things quickly and learn to improve for the future.
For further information about how to make a complaint and our policy can be found here Complaints policy – revised 2024
PHA Homes takes all complaints seriously and our aim is to learn from any complaint received. All landlords must carry out an annual assessment against the Housing Ombudsman Complaint Handling Code. The Code acts as a guide for residents, setting out what they can and should expect from their landlord when they complain. This is to ensure that complaint handling remains in line with its requirements and that the results are published on PHA Homes website.
You can see our most recent self assessment here Complaints self assessment – 2024 along with the response of our Board of Management Board Response to the Complaints Annual Self Assessment 2024
Our complaints procedure is also available Complaints Handling Procedure – rev 2024
Obviously, we also love it when we hear that things have gone particularly well – so if you have had great service, please do send compliments to us as well at admin@phahomes.co.uk